What is a back office system?

What is a back office system?

Back-office software solutions evolved with the emergence of cloud-based software as a service (SaaS) as a way of distinguishing them from front-office software, (which typically refers to software used for processes related to things like marketing, sales, interaction tracking, project management and other customer-facing activities).

Whilst agileBase is widely used as front-office platform our unique strength is in our ability to support not only this front end but also the back-office.

Because of the power and flexibility of agileBase there are a really wide range of business processes that can be successfully managed with the platform across all sectors, manufacturing and service related items.

For example:

  • Supplier Approval
  • New Product Development (NPD)
  • Project Management
  • Customer Support
  • Continuous Improvement Management
  • HR
  • Staff Training
  • Project Portfolio Management
  • Order Processing
  • Billing
  • Interaction Tracking
  • etc.

SaaS platforms give organisations a way to simplify and streamline back-office management functions, particularly for companies with multiple locations.


Last modified October 28, 2020: What is a back office system? (ba821a5)